All of the photos on this website relating to poultry houses, dog kennels, duck houses, rabbit hutches and weldmesh runs belong to Woodcraft Ltd. They are not available for use by any other individual without permission.
All orders placed are subject to payment processing and will be despatched within the alloted time once payment had cleared.
The delivery time can vary throughout the year and an estimated time can be given although we will not be responsible for any losses incurred if delivery exceeds the stated time.
If you purchase a standard item and you are not entirely satisfied with your purchase you may return it unused and in its original condition within 14 days for a full refund or replacement.
If the item has been altered, used or tampered with in any way we withhold the right to refuse an exchange or refund although we try our best to come to an arrangement to suit both parties.
Any damage caused to an item during transit must be signed for as damaged. If the customer is not in at the time of delivery, said customer must notify Wood-Crafts of the damage within 24 hours of delivery or we cannot take up a claim with the courier company.
If you purchase an item and instruct us to change or customise it in any way you will be only be entitled to a full refund if it is damaged or you feel it is seriously mis-described. You cannot return a customised item if you simply change your mind.
If you request an alteration to an item that cannot be carried out for technical reasons then we reserve the right to send out the item with alterations as close to the request as is technically possible.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and will not pass it on to any other company or individual
We only collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us in the future
The type of information we will collect about you includes:
* your name
* phone number
* email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings
If you have any questions/comments about privacy, you should contact us.